1. Information We Collect
atv10 collects personal data from you in the course of providing our online casino and sports betting services. We collect only the data that is necessary for the purposes described in this Privacy Policy. The categories of data we collect are set out below.
1.1 Registration Data
When you create an atv10 account, we collect the following information: your full legal name, date of birth, email address, mobile phone number, and a username of your choice. This data is required to establish your account, verify your age and identity, and communicate with you about your account activity.
1.2 Identity Verification (KYC) Data
To comply with our Know Your Customer (KYC) obligations and to prevent fraud and underage gambling, atv10 may request copies of government-issued identification documents. This may include your National ID (NID), passport, or driving licence. Where required, we may also request proof of address and proof of payment method ownership. KYC documents are stored securely and are not used for any purpose other than identity verification and legal compliance.
1.3 Financial Data
atv10 collects transaction records associated with your account, including deposit amounts, withdrawal requests, payment method identifiers (such as the registered mobile number associated with your bKash or Nagad account), and transaction reference numbers. atv10 does not store full card numbers or mobile banking PINs — payment processing is handled by our payment partners via their own secure systems.
1.4 Usage and Behavioural Data
When you use the atv10 Platform, we automatically collect certain technical and behavioural data. This includes: your IP address, device type and operating system, browser type and version, pages visited and time spent on those pages, game sessions played, bets placed, and features accessed. This data helps us understand how the Platform is used, identify technical issues, and improve the user experience.
1.5 Communications Data
If you contact atv10 customer support via email or live chat, we retain records of those communications for a period of up to 3 years. These records are used to resolve disputes, improve our support processes, and maintain a history of account-related interactions. We may also retain records of promotional communications you have opted into receiving.
2. How We Use Your Data
atv10 processes your personal data for the following specific purposes. Each processing activity is supported by a lawful basis as described below.
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| Account creation and management | Registration data, KYC data | Contract performance |
| Processing deposits and withdrawals | Financial data, identity data | Contract performance |
| Age and identity verification | KYC data, registration data | Legal obligation |
| Fraud detection and prevention | Usage data, financial data, IP address | Legitimate interest |
| Platform security and integrity | Usage data, device data | Legitimate interest |
| Customer support | Communications data, account data | Contract performance |
| Responsible gaming monitoring | Behavioural data, session data | Legal obligation / legitimate interest |
| Service improvement and analytics | Usage data, behavioural data | Legitimate interest |
| Promotional communications (opted-in) | Contact data, preferences | Consent |
atv10 does not use your personal data for automated decision-making processes that produce significant legal effects on you without human review. Where automated tools are used for fraud scoring or responsible gaming monitoring, flagged accounts are reviewed by a human member of our compliance team before any account action is taken.
3. Data Sharing & Third Parties
atv10 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
3.1 Payment Processing Partners
To process deposits and withdrawals, atv10 shares the minimum necessary financial and identity data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, Visa, and Mastercard. These partners operate under their own privacy policies and security standards. atv10 selects payment partners that maintain industry-standard data security practices.
3.2 Game Technology Providers
The casino games and live casino products available on the atv10 Platform are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as session identifiers and bet amounts) necessary to deliver and record game outcomes. They do not receive your full personal profile or payment details.
3.3 Legal and Regulatory Disclosure
atv10 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity. We will notify you of any such disclosure where legally permitted to do so.
3.4 Business Transfers
In the event that atv10 undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide notice before your data is subject to a different privacy policy as a result of such a transfer.
4. Cookies & Tracking Technologies
The atv10 Platform uses cookies and similar tracking technologies to enable essential functionality, maintain session security, and gather anonymised analytics about how the Platform is used. A cookie is a small text file placed on your device when you visit a website. The types of cookies used on atv10 are described below.
4.1 Essential Cookies
These cookies are strictly necessary for the Platform to function. They manage your login session, maintain your authentication state across pages, prevent cross-site request forgery, and enforce security policies. Essential cookies cannot be disabled without rendering the Platform non-functional. No consent is required for essential cookies as they are necessary to provide the service you have requested.
4.2 Analytics Cookies
atv10 uses first-party analytics cookies to collect anonymised data about Platform usage, including pages visited, session duration, device types, and error events. This data is used solely to improve Platform performance and is not shared with third-party advertising networks. Analytics cookies do not identify you personally and are aggregated before analysis.
4.3 Preference Cookies
Preference cookies remember your Platform settings, such as your language preference and display options, so that these are preserved between sessions. These cookies enhance your experience by removing the need to reconfigure settings each time you log in.
4.4 Managing Cookies
You may manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies will prevent you from logging into your atv10 account and accessing real-money gaming features. Instructions for managing cookies in popular browsers are available from their respective support documentation.
5. Data Security & Retention
5.1 Security Measures
atv10 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest, role-based access controls limiting internal staff access to personal data, regular third-party security audits and penetration testing, and OTP-based two-factor authentication for account access.
While atv10 takes all reasonable steps to secure your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights and freedoms, atv10 will notify affected users promptly and take immediate remedial action.
5.2 Data Retention Periods
atv10 retains your personal data for as long as your account remains active and for a period after account closure as required by our legal and compliance obligations. Specific retention periods are as follows:
- Account and registration data: Retained for the duration of the account and for 5 years following account closure.
- KYC and identity documents: Retained for 5 years following account closure or last transaction, in accordance with anti-money laundering record-keeping requirements.
- Financial transaction records: Retained for 5 years from the date of the transaction.
- Customer support communications: Retained for 3 years from the date of the interaction.
- Analytics and usage data: Retained in anonymised, aggregated form indefinitely; identifiable usage data deleted within 12 months of collection.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be linked to an identifiable individual.
6. Your Privacy Rights
As a user of the atv10 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request". We will acknowledge your request within 5 business days and provide a full response within 30 days.
- Right of Access: You have the right to request a copy of the personal data atv10 holds about you, along with information about how that data is processed.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Restriction: You may request that we restrict processing of your data in certain circumstances, for example while a dispute is being investigated.
- Right to Data Portability: Where processing is based on your consent or on contract performance, you may request that we provide your data in a structured, machine-readable format.
- Right to Withdraw Consent: Where processing is based on your consent (for example, for marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.
- Right to Object: You may object to processing based on legitimate interests, including profiling for fraud detection purposes, where your individual circumstances warrant it.
7. Minors & Age Verification
atv10 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory step during the account registration process, and additional KYC verification may be requested at any time to confirm that users meet the minimum age requirement.
If atv10 becomes aware that a user account has been registered by or on behalf of a person under the age of 18, the account will be immediately suspended, any real-money balances will be returned to the depositing payment method (after deducting any withdrawals already made), and all personal data associated with the account will be securely deleted within 30 days, except where retention is required by law.
Parents and guardians who believe that a minor in their care has registered an account on atv10 should contact [email protected] immediately. We will investigate and take appropriate action without delay. atv10 also recommends the use of parental control software to prevent minors from accessing online gambling platforms.
8. Policy Updates & Contact
atv10 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered users via email to their registered address and by displaying a prominent notice on the Platform for a period of at least 14 days. The "Effective Date" at the top of this policy will be updated to reflect the date on which the revised policy takes effect.
We encourage you to review this Privacy Policy periodically to stay informed about how atv10 handles your personal data. Your continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or atv10's data practices, please contact our support team at [email protected]. All privacy-related enquiries are handled by our compliance team and will receive a response within 5 business days. Our support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).
This Privacy Policy was last reviewed and updated on 1 January 2026. It applies to all users of the atv10 Platform, including registered account holders and unregistered visitors.